Ross Logo Header

Ross 30 Year Anniv logo Azelis logo new

Do you have organic ingredients? (It says organic in your name)
We carry a range of wild-crafted, organic and certified organic ingredients. Our company name, however, is a reference to organic chemistry and not organic ingredients.

I requested a sample- what will I receive with it?
All samples are sent with SDS only unless otherwise specified. This procedure allows us to maintain maximum efficiency in our sample program while also saving unwanted paper. Should you require a Certificate of Analysis or additional product information, please specify at the time of your request. We will gladly include it with your shipment.

How long does it take to get a sample?
It takes (at the most) 24 hours to process the request. You can expect to receive the samples within 3-4 business days of request or sooner depending on your proximity to the ROSS facility. All samples shipped from the ROSS facility are shipped Fedex Ground for tracking purposes. If your sample is out of stock at the time of your request, please check with your Technical Sales Representative for lead times. (Please note that BASF and Hallstar samples ship direct from their facilities and approximate lead time is 7-10 business days)

Is everything you sell in stock?
Our inventory is based on customer projections and order history. For obvious reasons, we would prefer to have the material you order in stock. Please let us know your requirements and we will work to meet them.

What is the lead time for orders?
Lead times are not set in stone. If an item is not in stock, there are several factors that determine lead time. If you would like an up to date lead time for a particular product not in stock, please contact our customer service department.

What are your shipping & receiving hours?
8:00 am – 4:00 pm M-F

Why did the price of the material go up?
The pricing of raw materials fluctuate for myriad reasons. Economic conditions (euro / dollar changes), gas prices, natural oil market conditions, etc. are all reasons why pricing might fluctuate. We honor all written price quotes for 30 days and suggest pricing is verified at the time of order placement.

Do you guarantee pricing?
It is possible to guarantee pricing for a defined period of time with a contract or a blanket order. Please contact your sales representative.

Do you offer delivery?
We do not typically offer delivery, however if you should be interested, please contact Customer Service Manager, Pamela Stokes, This email address is being protected from spambots. You need JavaScript enabled to view it.

I purchased a product from you and it is close to expiration. Is it possible to have it recertified?
Depending on the product, a recertification is possible. It may involve a small fee.

 

Choose a company to learn more...

BASF We Create Chemistry logo Beraca logo trans 11 16 BioOrg_150_gry_bck Botaneco 11 17 grey bck Ceapro 150 gry bck
Corum_150_gry_bck Cosphatec gry bckgrnd Desert_King_150_gry_bck floratech logo Gelest_PCS_150_gry_bck
  HallStar trans bckgrnd 11 16 Naolys gry bckgrnd     Schill Seilacher 185 gry bck schuelke_150_gry_bck
           

 

Choose a company to learn more...

BASF We Create Chemistry logoBeraca logo trans 11 16BioOrg_150_gry_bckBotaneco gry bckgrndCeapro 150 gry bckCorum_150_gry_bckCosphatec gry bckgrndDesert_King_150_gry_bckfloratech logoGelest_PCS_150_gry_bckHallStar trans bckgrnd 11 16Naolys gry bckgrndSchill Seilacher 185 gry bckschuelke_150_gry_bck